Frequently Asked Questions

Are ORTHX pieces made to order?

Most ORTHX pieces are currently made to order, meaning production begins after your order is placed.

This allows us to produce according to demand rather than holding large quantities of unnecessary stock. As a result, please allow additional time for production before your order is dispatched.

How long will my order take to arrive?

Your order requires production time before shipping.

Once your piece has been produced and dispatched, you will receive a shipping confirmation with tracking information where available.

Estimated delivery times may vary depending on your location and are provided during the ordering process whenever available.

Will all items in my order arrive together?

In some cases, items may be produced at different facilities and therefore arrive in separate packages.

If your order is split into multiple shipments, you may receive separate shipping confirmations and tracking information.

Can I track my order?

Yes. Once your order has been dispatched, you will receive tracking information by email whenever tracking is available for the selected shipping method.

Please allow some time after receiving your shipping confirmation for the tracking information to become active.

Can I change or cancel my order?

Because production may begin shortly after an order is placed, we cannot guarantee that changes or cancellations will be possible.

If you need to make a change, please contact us as soon as possible and we will do our best to assist you.

How do I choose the right size?

Please refer to the size guide provided on each product page before placing your order.

Fits may vary between products and collections, so we recommend checking the individual garment measurements rather than relying solely on your usual size.

What if my order arrives damaged or incorrect?

If you receive an item that is damaged, defective or different from what you ordered, please contact us and include your order number along with clear photographs of the item.

We will review the issue and work with you to resolve it as quickly as possible.

How should I care for my ORTHX piece?

Always follow the care instructions provided with your garment.

To help preserve the garment and its printed details, we recommend washing inside out at a low temperature and avoiding bleach or harsh detergents. Do not iron directly over printed graphics.

Will the product look exactly like the images?

We make every effort to represent our pieces as accurately as possible.

Minor variations in color may occur due to different screen settings, lighting, garment materials and the nature of textile production.

Where can I find information about returns?

Full information regarding returns, exchanges and your right of withdrawal can be found in our Refund policy.

If you have a question about an existing order, please contact us and include your order number.